FAQ

Q: Why didn’t I receive an Order Confirmation email?

A:If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please contact Customer Service at support@vanishee.com.

Q: Are the colours on the site accurate?

A:The photos on the site are as accurate as possible. However, the actual colour of your order may vary slightly due to different monitor settings. Please contact our Customer Service team(Email: support@vanishee.com) with any questions.

Q: How much does delivery cost?

A:Delivery is FREE on any order equal to or over $49. If your order is less than $49,we charge $9.99.

Q: Can I cancel my order?

A:Your order will be fully refunded if it is cancelled within 24 hours of purchase.
Your order will be fully refunded if it is cancelled before shipping.
We will NOT accept order cancellation request if the orders have been shipped.

Q: Can I change item/color /pattern after an order is placed?
A:If you want to make a change, please get in touch with Customer Service(Email: support@vanishee.com) as soon as possible as our orders do ship quickly. If your items have been sent out, then you can’t change; if your items haven’t, we will help you to change.

Q: How long will it take for my order to arrive?

A:The time for delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 9–15 business days.

Q: What if I receive a wrong order or item?

A:If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Customer Service:support@vanishee.com

Q: What if my item arrived broken/damaged?

A:If your item arrives damaged, please contact Customer Service(Email: support@vanishee.com) within 30 days and we will either replace the item or give partial refund.

Q: WHAT IF I DON’T WANT MY ITEM FOR ANY OTHER REASON THAN DAMAGED?/CAN I RETURN SOMETHING IF I DON’T LIKE IT?

A:Not completely satisfied? We accept the return of item(s) within 30 days of delivery. Please note, customer is responsible for return shipping fees.We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.

NON-RETURNABLE ITEMS:

Custom made or Special Order items
Items without original conditions

Q: How long does it take for a refund to show up on my credit card?

A:After we receive the returned goods, processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

If you have any queries, Please contact with phone, email. We will reply soon.

Our contact information

Tel : +447888862901

E-Mail : support@vanishee.com

Address :26 Vivian Avenue, London, England, NW4 3XP

Company:Polo & Wine Ltd

Updated on 5th, April, 2024

Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

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